Drive-Thru vaccine clinic participation requirements

APPOINTMENTS ARE REQUIRED

APPOINTMENTS ARE LIMITED. Reservations will not be accepted later than 48 hours prior to the clinic you wish to attend. Our appointments fill up quickly so we recommend that you submit your Clinic Reservation Request at least two weeks prior to the clinic to have a better chance of securing an appointment.  

Clinics are held in the mornings, afternoons, and evenings, depending on the location, as depicted on our website “Calendar”.  

To schedule an appointment, complete and submit the CLINIC RESERVATION REQUEST FORM by clicking the respective button located at the bottom of this page.

WE REQUIRE THAT A CERTIFICATE OF RABIES VACCINATION BE SUBMITTED WITH EACH CLINIC RESERVATION REQUEST FORM. This is mandatory for every pet which will be seen for any reason or service at any of our clinics unless the pet is scheduled to receive its first Rabies vaccination at one of our clinics.

Only a Rabies Certificate signed by a veterinarian licensed to practice in the United States will be accepted.

In the event proof of a prior Rabies vaccine is not provided, a 1-year Rabies vaccine will be administered at the clinic and you will be charged the respective fee of $10. 

After receiving these documents, we will contact you to confirm the services you are requesting, provide you with the total amount due for those services, and ask you to submit your deposit. Appointment reservations cannot be held without a deposit. 

A deposit of $25 per pet is required for each reserved appointment. Deposits will be applied as a credit to the total amount due for services to be rendered. The balance owed is due and payable at the clinic. DEPOSITS ARE NON-REFUNDABLE, so please do not pay your deposit until we contact you.  

HEART provides a vast array of services involving animal welfare, including assistance in disaster relief. In the rare instance our mobile unit is called upon to deploy in response to an emergency situation which interferes with a scheduled clinic, we will make every attempt to contact you by phone or email; however, a notice posted at the clinic site may be the only option available to notify pet owners of cancellation of a clinic. In the event a clinic must be canceled by HEART, you will have the option to reschedule your appointment or receive a full refund of your deposit.

CLINIC GUIDELINES & PROTOCOLS

OUR SERVICE POLICY:

* Pet owners must arrive during their assigned appointment time slots.  Appointments are scheduled in a manner which helps the flow of the entire clinic, so PLEASE do NOT arrive earlier than your assigned time.

* Cursory exams are provided for every pet attending our clinics.

* Prescription flea & tick control medication is sold in quantities of no more than a 6-month supply per pet due to the limited stock on hand. We do not provide prescriptions for flea & tick control.

* Due to time constraints, nail trims are offered on a limited basis.

COVID SAFETY PROTOCALS:

A facemask worn properly covering your nose and mouth must be worn at all times our staff approaches your vehicle. Ideally, wearing an N95 mask or a medical mask under a cloth mask serves as the best protection for you and for those around you.

Please contact us to reschedule or cancel your appointment if: 

      1) You, anyone in your household, or others you have been in close contact with, tested positive for COVID within the past 2 weeks or 

      2) You, anyone in your household, or others you have been in close contact with, have shown any symptoms of ANY illness within the past 2 weeks;

3) You or anyone in your household have been exposed to COVID within the past 2 weeks.

ELIGIBILITY REQUIREMENTS:

ANYONE 18 YEARS OF AGE OR OLDER is welcome to attend any of our mobile vaccine clinics, regardless of where you live.  You do not need to be a resident of any particular city or county to attend our clinics.  FACE MASKS ARE STILL REQUIRED.  PLEASE be cooperative and respectful of others.  “No mask – no service” will remain our policy until further notice.

WE CANNOT VACCINATE PETS WHICH:

✓  May have shown any sign of illness in the past 2 weeks;

✓  May be pregnant;

✓  Are nursing puppies/kittens that are less than 4 weeks old;

✓  May have certain underlying health conditions or are on certain medications;

✓  Have ever had an adverse reaction to a vaccine (other than mild soreness or mild lethargy).

If your pet has ever experienced an adverse reaction to a vaccine (other than mild lethargy or soreness), please take it to a regular veterinary hospital for its vaccinations, and only allow one vaccine to be administered at a time, waiting at least 4 weeks before administering any other vaccine.  It is important that your pet be pre-medicated and possibly medicated again post-vaccination to reduce the risk of vaccine reaction.  It is also important that your poet be observed and closely monitored for at least several hours after receiving a vaccination.  In the event your pet has experienced a severe reaction to a Rabies vaccine (such as anaphylactic shock), speak with your regular veterinarian to discuss the option of applying for an Annual Rabies Vaccination Waiver.

TO RECEIVE A 3-YEAR RABIES VACCINATION CERTIFICATE FOR YOUR PET:

To receive a 3-year Rabies vaccine as opposed to a 1-year Rabies vaccine for your pet, it must be over the age of 15 months old and have received a prior rabies vaccination at least 12 months prior to the booster it is about to receive. Proof of a prior Rabies vaccination must be provided. Acceptable proof is a Vaccination Certificate signed by a veterinarian licensed to practice in the United States. Without proof, you will receive a Certificate of Vaccination attesting that the Rabies vaccination is good for one-year. 

PUPPY & KITTEN BOOSTERS:

Puppies & kittens should always receive an initial series of vaccinations (2 to 3 sets depending on age) approximately 4 weeks apart, then boosters in one year.  Thereafter, annual vaccinations or vaccinations every 3 years are recommended, depending on the type of vaccine and other factors.  Ideally, puppies should receive one of the sets of the DHPP & Bordetella vaccines between 14 to 16 weeks of age and kittens should receive one of the sets of the FVRCP and FELV between 14 to 16 weeks of age to achieve the highest immunity against disease. 

Adult pets adopted from shelters or rescue organizations (or pets whose vaccine history is unknown) should receive at least one DHPP vaccination booster (for dogs) or one FVRCP & FELV (for cats), ideally between 2 to 6 weeks after their adoption.

If it has been many years since your adult pet has been vaccinated or if you are unsure of your pet’s vaccine history, it is recommended that your pet receive a booster vaccine (DHPP booster for dogs and FVRCP booster for cats) approximately one month following the current vaccination.

MOBILE “DRIVE-THRU” CLINIC PROCEDURES: 

✓  Clinics are held on a “drive-through” basis.  Signs are posted in the parking lots at our clinics to help guide you in the appropriate direction.   

✓  Pet owners must remain inside of their vehicles until our staff approaches.  You will then be asked to step out of your vehicle to transfer your pet to our assistant.  You must then return to the inside of your vehicle.  Your vehicle will be just a few feet away from our treatment area, so you will be able to watch our team give your pet the loving care we’re so happy to provide.  Cats, however, are taken inside of our mobile unit to eliminate any possible risk of escape.     

✓   All pet owners are required to wear a mask covering their nose & mouth when our staff approaches their vehicle.  (No mask, no service)!

✓  If your dog is not friendly to strangers or if it tends to be fearful of people, please bring a muzzle to place on your dog just before transferring it to our staff.  Do not place the muzzle on your dog until that time.  If you do not have a muzzle, one will be provided for your use.  

✓  Please make sure your dog is wearing a collar or harness which is not too loose where it could slip out of the collar/harness if it pulls away from our handler.  A sturdy leash must be attached to the collar/harness.  No chains or expandable leashes are allowed.  We may also you to place our slip lead on your dog prior to transferring it to our assistant.  All cats must be in secured carriers designed for pet transportation.  No cardboard carriers are allowed.

✓ At the time your pet is returned to your vehicle, you will receive a Certificate of Vaccination and post-care instructions, along with any pre-purchased flea/tick control medication.  The Certificate of Vaccination is also your receipt.

✓  If your pet is microchipped at our clinic, do not bathe your pet for at least 2 weeks after the implant.  The registration for the microchip has been pre-paid by HEART; however, it is your responsibility to register your pet’s information with the respective microchip company as per the instructions we provide to you at the time of the clinic.  Always notify that microchip company of any changes in your residence address, telephone numbers, email addresses, and alternate contact person.  Your information must be kept current in order to be reunited with your pet in the event it becomes lost.

If you have requested a vaccine package, your next appointment is automatically scheduled and there is no need to submit further paperwork or contact us for confirmation of your following appointment(s).  If you need to reschedule the appointment to a different date, then please contact us and we will gladly arrange that for you.  

SPECIAL “VACCINE PACKAGE” SAVINGS

All puppies & kittens require an initial series of vaccines to be administered approximately one month apart, and some adult pets may require boosters on certain vaccines approximately 2-6 weeks after the initial dose.  If you would like to save additional time and money on your pet’s vaccine boosters, we recommend that you request our “VACCINE PACKAGE” which will 1) provide you with a savings for each future consecutive visit; 2) eliminate the need for you to submit further paperwork; and 3) automatically secure and confirm your appointment(s) for the following visit(s) so that all you need to do is simply show up for your next scheduled appointment(s).   

TO SCHEDULE A RESERVATION

Click the Blue button belowPlease answer all questions on the form. Omissions will delay the appointment process. Save/download the completed form to your computer.  You must submit a separate form for each pet attending our clinic. To submit your completed form, click the Red button below.  If your pet has had any vaccines in the past, please remember to attach those previous vaccine records.

Step #1

Step #2

We provide a signed yellow copy of the “Certificate of Vaccination & Wellness Care” for each pet receiving services at our clinics.  The Certificate also serves as your receipt.  Please keep your copy in a safe place.  If a duplicate copy is requested, you will be charged a $25 processing fee.

You will also receive informational material containing post-clinic services care.  If your pet was microchipped at our clinic, we have pre-paid the microchip registration fee; however, you are responsible to register your pet online and to keep your contact information current with the respective microchip company. Registration is simple, but it is extremely important to register your pet immediately.     

EVERY LITTLE BIT HELPS

If you are able to give just a little extra to help provide vaccinations for pets whose owners aren’t able to afford to do so during these devastating times, please add a little on to your payment as a donation.  Thank you in advance for your kindness and generosity!

 
We welcome your questions!  Please feel free to ask any questions you have concerning the health and welfare of your pet or any other animal-related question, including questions regarding animal behavior or socialization issues.  We are happy to provide information and education which can assist in promoting long, healthy, and happy relationships between pets and their guardians.